Technical Specialist II

5 days ago

Cleveland, Ohio, United States Leidos Full time
Job Summary

We are seeking a highly skilled Technical Specialist II to join our team at Leidos. As a key member of our engineering team, you will be responsible for performing technical assignments that require selecting or adapting standard procedures or equipment, using fully applicable precedents.

Key Responsibilities:

  • Installing, supporting, and maintaining communication circuits
  • Performing technical analyses of hardware and transmission facilities using various diagnostic tools to support efficient network operations
  • Identifying, diagnosing, and resolving technical problems related to VoIP or network failure/integrity and usage of PC hardware and software
  • Identifying, diagnosing, and resolving technical problems related to inside and outside cable plant
  • Working as the interface between AEGIS and cable plant Managed Service Providers
  • Utilizing existing knowledge while building additional knowledge of the company, client, and processes
  • Resolving work orders for Cable Plant, Network, and VoIP issues
  • Resolving VoIP and analog phone lines and issues
  • Solving a range of straightforward problems
  • Analyzing possible solutions using standard procedures
  • Completing work with a moderate level of guidance and direction
  • Solving standard problems by analyzing possible solutions using experience, judgment, and precedents
  • Impacting the quality of own work and the work of others on the team
  • Working within guidelines and policies
  • Explaining information to others in straightforward situations

Requirements:

  • High School diploma with 4 or more years of relevant experience
  • 3+ years of cable plant experience working with fiber optic, copper, and category cabling
  • 1+ years' experience troubleshooting complex routing and switching issues
  • 1+ years' experience configuring switches, routers, network appliances, WAN acceleration devices
  • Basic network troubleshooting skills
  • Basic inside and outside cable plant skills
  • Basic troubleshooting skills with VoIP and analog phone lines
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Ability to lift and carry 50 lbs. for up to 100 feet at a time; ability to lift 25 lbs. vertically using ladders
  • Ability to work in confined spaces, such as raised floors or communications closets; ability to work in noisy environments, such as data centers and operations centers; ability to stand or sit for 8 hours at a time

Preferred Qualifications:

  • CCNA or other Networking Certification
  • Cable plant experience with inside and outside cable plant
  • VoIP and analog phone experience
  • Organized and detail-oriented
  • Strong leadership skills
  • Self-motivated/self-directing
  • Strong collaboration, prioritization, and adaptability skills
  • Relationship-building skills
  • Ability to manage and prioritize own work and that of the team
  • Independent decision-making
  • Analytical thinking and problem-solving abilities
  • Ability to effectively communicate with all organizational levels (from SMEs to Senior management)
  • Ability to analyze problems at various levels (detail level, overall organizational impact, etc.)

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