Technical Support Specialist
2 weeks ago
Red Knight Solutions, LLC is in search of a Technical Support Specialist based in Cleveland, OH.
This role presents a long-term potential for conversion to a permanent position. The compensation is set at $18.00 (W2), with a typical conversion timeframe of around 6 months.
- Travel for training may be required.
- Immediate availability is essential.
- Experience with SCCM and Autopilot is mandatory.
Our goal is straightforward: to collaborate with you in securing the ideal position for your career. Our dedicated team approach focuses on aligning your skills with our client's requirements to establish enduring partnerships.
The client is looking for a Technical Support Specialist who will handle tasks related to the maintenance and repair of various technology products commonly found in an end-user computing setting.
The perfect candidate will possess a minimum of 3 years of experience in executing both basic and moderately complex troubleshooting and repair tasks associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. If this aligns with your experience, we encourage you to consider this opportunity.
Key Responsibilities:
- Provide support to designated VIP clients.
- Respond to change management requests, including the installation of new PC equipment and providing deskside support to end-users.
- 3+ years of experience in performing Install/Move/Add or Change (IMAC) activities.
- Execute all assigned deskside support tasks.
- Exhibit exceptional technical and professional service skills consistently.
- Achieve established customer service satisfaction levels and other operational metrics as defined in the guidelines.
- Maintain proactive communication with end-users and service desk personnel regarding arrival times, repair estimates, and repair status.
- Adhere to all documented service operations policies and procedures.
- Maintain all necessary OEM Certifications as directed by management.
- Proficiency in SCCM.
- Familiarity with Autopilot.
- 3+ years of experience with relevant software and hardware systems.
- Understanding of ITIL methodologies.
- A+ certification is preferred.
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