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Technical Documentation Specialist

2 months ago

Cleveland, Ohio, United States AppleOne Employment Services Full time
Job Summary

We are seeking a highly skilled Technical Documentation Specialist to join our team at AppleOne Employment Services. As a key member of our documentation team, you will be responsible for creating, updating, and maintaining detailed documentation on systems and processes.

Key Responsibilities
  • Collaborate with Subject Matter Experts: Work closely with subject matter experts, system administrators, and technology teams to create, update, and maintain the company's systems procedure guide.
  • Develop Technical Information: Develop and document technical information, including products, tools, and services, and manage content specifications.
  • Work with Development Teams: Collaborate with developers and operations teams to create new documents as new services are released.
  • Ensure Accuracy and Consistency: Ensure all technical material is accurate, consistent, and easy to understand, utilizing a strong eye for detail and analytical thinking.
  • Implement Best Practices: Implement best practices and optimizations throughout the content generation process.
  • Develop Engaging Content: Develop engaging knowledge base articles and other technical documentation that conveys accurate messaging aligned with project and product specifications.
  • Manage Multiple Projects: Manage multiple projects and coordinate with various departments to meet deadlines and content standards.
  • Utilize Technical Skills: Utilize HTML, CSS, and other tools to enhance documentation presentation as needed.
  • Conduct Customer Training: Conduct customer training sessions on company products and applications, optimizing usage and satisfaction.
Qualifications
  • Bachelor's Degree: Bachelor's degree in a relevant technical field.
  • Technical Writing Experience: 2+ years of experience in technical writing or software documentation.
  • Technical Skills: Proficiency in Microsoft Word, Google Docs, Adobe Acrobat, and familiarity with HTML/CSS.
  • Additional Skills: Experience with ERP and PLM systems is a plus.
  • Strong Understanding: Strong understanding of the Systems Development Life Cycle (SDLC).
  • Excellent Communication Skills: Excellent written and verbal communication skills.
  • Strong Time Management Skills: Strong time management, organizational, and interpersonal skills.
  • Ability to Work Independently: Ability to work independently, manage multiple projects, and adapt to changing priorities.
Additional Responsibilities
  • Conduct Advanced Customer Training: Conduct customer training on advanced features of company products, enhancing total document volume and customer satisfaction.
  • Collaborate with Sales and Service Teams: Collaborate with sales and service teams to identify and act on volume-building opportunities.
  • Develop Customer Engagement Plans: Develop and execute plans for customer engagement, including customized training plans and solutions presentations.
  • Provide Feedback and Follow-up: Provide feedback and follow-up on customer training sessions to ensure optimal product usage and customer satisfaction.
  • Proactively Seek Improvements: Proactively seek ways to improve product and system performance, maintaining strong relationships with customers and internal teams.
  • Maintain Professional Image: Maintain a professional image and adhere to all company policies and procedures.
Requirements
  • 2-Year College Degree: 2-year college degree or equivalent experience in a related field.
  • CompTIA CTT+ Certification: CompTIA CTT+ Certification within 12 months of hire.
  • Valid Driver's License: Valid state driver's license and auto insurance coverage as required by company policy.
  • Microsoft Office Proficiency: Proficiency in Microsoft Office applications and a basic understanding of office imaging products, data communications, and related networks.