Technical Support Specialist

2 weeks ago


Cleveland, Ohio, United States Atriyo LLC Full time

Position: Technical Support Specialist

Company: Atriyo LLC

Job Overview:
We are seeking a dedicated Technical Support Specialist to join our team. This role is essential in addressing technology-related challenges faced by our business units. The ideal candidate will possess a strong technical background and be adept at troubleshooting various system issues.

Key Responsibilities:

  • Manage and resolve technology-related issues escalated by the business unit.
  • Assist users with account access and application-related challenges.
  • Collaborate with technical support teams to address complex issues.
  • Facilitate access management for new employees.
  • Demonstrate familiarity with virtual environments and cloud services.
  • Conduct performance assessments on application latency.
  • Provide technical guidance for user applications and desktop environments.
  • Offer support for workstations and related technology.

Qualifications:
  • A four-year degree or equivalent experience in a relevant field.
  • Certification in CompTIA CTT+ within the first year of employment.
  • Advanced computer and connectivity skills.
  • Strong written and verbal communication abilities.
  • Self-motivated with excellent organizational skills.
  • Ability to prioritize tasks effectively.
  • Understanding of office imaging products and network systems.
  • Proficient in Microsoft Office applications.

Work Environment:
The position requires a professional appearance and demeanor. The work schedule is typically Monday through Friday during standard business hours. This role does not involve extensive physical demands.

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