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Technical Services Specialist

2 months ago

Cleveland, Ohio, United States Heinen's Grocery Store Full time

Company Overview: Heinen's Grocery Store is a well-established grocery retailer, recognized for its quality offerings and outstanding customer service. The organization prides itself on fostering a supportive workplace that emphasizes employee welfare, competitive pay, and opportunities for professional development.

Role Overview: The IT Support Specialist plays a crucial role in maintaining and enhancing the organization's computer systems. This position involves troubleshooting and resolving technical challenges, executing system upgrades, and working collaboratively with various departments to ensure seamless operations. The specialist will provide both on-site and remote support to users as required.

Primary Responsibilities:

  • Identify and rectify intricate desktop and server issues.
  • Oversee system performance and integrate new hardware/software solutions.
  • Set up and manage workstations, servers, and associated technology.
  • Establish security protocols and conduct regular backups.
  • Work in conjunction with Network Engineers to optimize system functionality.
  • Execute requests for moves, additions, and changes in IT infrastructure.
  • Investigate and propose technological enhancements for business operations.

Required Qualifications:

  • Bachelor's degree in Information Technology or a related discipline.
  • Preferred certifications in computer science.
  • A minimum of 2 years of experience in IT systems support.
  • Proficient understanding of networking, hardware, and Windows operating systems.
  • Familiarity with Microsoft Office and help desk applications.
  • Strong verbal and written communication abilities.

Work Environment:

  • Extended periods of sitting.
  • Mobile support for various locations.
  • Ability to lift and transport computer equipment.
  • Willingness to bend or crawl under desks for maintenance tasks.
  • Occasional travel may be necessary.

Heinen's is committed to creating a diverse and inclusive workplace for all employees.