Guest Service Associate

1 week ago


Franklin, Kentucky, United States Zaxby's Full time
Join Our Dynamic Team

At Zaxby's, we believe that dining is not just about food; it's about creating memorable experiences for our guests.

As a Cashier, you will be the first impression for our customers, playing a crucial role in ensuring they have a delightful visit. Your responsibilities will include taking and processing orders, managing payments, maintaining cleanliness in dining and guest areas, and delivering exceptional service by adhering to our operational standards with a sense of urgency.

Position Requirements

To be considered for this role, candidates must meet the following criteria:
  • Must be at least 16 years old
  • Availability to work a minimum of 9 hours weekly
Physical Capabilities:
  • Ability to sit, stand, and walk for extended periods
  • Occasional bending, stooping, crouching, or climbing, including ladder use
  • Frequent lifting, pushing, pulling, and carrying up to 50 pounds, including overhead lifting
  • Continuous hand and wrist usage for grasping and fine motor tasks
  • Effective communication skills in speaking, reading, and writing
  • Strong audio-visual perception to monitor and respond to the environment
  • Ability to work in varying temperature conditions and manage exposure to food allergens
  • Safe operation of restaurant equipment, including knives and fryers
Key Responsibilities:

In this role, you will engage in various tasks and complete all necessary training, including:
  • Zaxby's Front of House Development Plan
    • Hands-on training at various stations
  • Delivering friendly and enthusiastic service to all guests
    • Warmly greet guests upon arrival and express gratitude as they depart
  • Staying informed about current promotions
    • Providing detailed explanations of menu items, answering inquiries, and suggesting additional options
  • Representing the Zaxby's brand with enthusiasm
  • Accurately processing orders and transactions
    • Inputting guest orders correctly into the point of sale system
  • Handling payments, operating cash registers, and maintaining accurate records
    • Managing cash transactions, verifying tills, and documenting totals properly
  • Ensuring a clean, safe, and welcoming environment
    • Cleaning and maintaining guest areas, including dining spaces, counters, restrooms, and the exterior
    • Maintaining equipment and reporting maintenance needs to management
    • Restocking supplies such as paper goods, condiments, and beverages
    • Keeping work areas organized and tidy
  • Completing, packaging, and presenting guest orders accurately
  • Performing other assigned duties as needed
Perks of Joining Our Team:
  • Complimentary meal during each shift. Discounted meals during off hours.
  • Recognition program for team members
  • Referral bonuses for team members
  • Flexible scheduling options


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