Guest Services Manager

2 weeks ago


Franklin, Tennessee, United States Williamson Memorial Funeral Home Full time

Guest Services Manager

We are looking for a committed Guest Services Manager to supervise all activities at the main reception area of our organization. As an essential member of our staff, you will significantly contribute to the advancement of our flourishing establishment. Acting as the primary liaison for all guests, you will influence their first impression of our company. The ideal candidate should exhibit a friendly attitude, sharp awareness, and a robust work ethic. Mastery in addressing inquiries, offering assistance, and upholding a customer-focused mindset is crucial. Your main goal will be to ensure that guests and visitors feel comfortable and valued during their time with us, thus improving their overall experience with our organization.

Key responsibilities will include:

  • Coordinating appointments
  • Handling incoming calls
  • Overseeing electronic correspondence
  • Engaging with prospective clients
  • Managing supplies

Alongside mastering daily functions, you will work closely with the General Manager and lead our promotional efforts, which encompass organizing events, coordinating gatherings, and nurturing connections within the professional community.



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