Guest Services Representative

1 week ago


Franklin, Tennessee, United States Atrium Hospitality Full time
Join Our Team at Atrium Hospitality

Compensation:
$18.29 per hour

About Us:
Atrium Hospitality is a leading hotel management company in the United States, dedicated to delivering exceptional service and fostering a supportive work environment. We are expanding and seeking enthusiastic individuals to join our Front Desk team.

Position Overview:
As a Front Desk Associate, you will be the first point of contact for our guests, providing a warm welcome and ensuring a seamless check-in experience. Your engaging personality will help create memorable moments for our visitors.

Key Responsibilities:
1. Deliver outstanding customer service by actively engaging with guests and addressing their needs.
2. Manage guest check-ins and check-outs, ensuring accuracy in billing and fulfilling special requests.
3. Serve as a knowledgeable resource for guests regarding hotel amenities and local attractions.
4. Assist with administrative tasks such as handling mail, faxes, and packages.
5. Collaborate with team members across departments to enhance guest experiences.

Qualifications:
- High school diploma or equivalent.
- Strong customer service skills and a passion for helping others.
- Excellent verbal and written communication abilities.
- Proficiency in using computer systems and a willingness to learn new software.
- Flexibility to work various shifts, including weekends and holidays.

Why Join Us?
At Atrium Hospitality, we value our associates and provide numerous benefits, including:
- Daily Pay options
- Travel discounts at various hotel properties
- Comprehensive medical insurance
- 401k plans with company matching
- Opportunities for career advancement through training and development programs.

We are committed to fostering an inclusive workplace where every associate feels valued and respected. Join us in creating a welcoming environment for our guests and a rewarding career for yourself.

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