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Guest Services Coordinator

2 months ago

Franklin, Tennessee, United States Williamson Memorial Funeral Home Full time

Front Office Operations Manager

We are looking for a committed Front Office Operations Manager to supervise all activities at the main reception area of our organization. As an essential part of our team, you will significantly influence the success of our flourishing business. Acting as the first point of contact for all guests, you will help shape their initial impression of our establishment. The ideal candidate should exhibit a friendly attitude combined with strong observational skills and a solid work ethic. Expertise in addressing inquiries, offering assistance, and maintaining a guest-focused approach is crucial. Your main goal will be to ensure that visitors feel comfortable and valued during their time with us, thereby improving their overall experience with our organization.

Key Responsibilities:

  • Coordinating appointment schedules
  • Handling incoming calls
  • Managing electronic correspondence
  • Engaging with prospective clients
  • Overseeing inventory

In addition to mastering daily functions, you will work closely with the General Manager and lead our promotional strategies, which include planning events, organizing gatherings, and nurturing connections within the local business community.