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Guest Services Manager

2 months ago

Franklin, Tennessee, United States Williamson Memorial Funeral Home Full time

Guest Services Manager

We are looking for a committed Guest Services Manager to supervise all activities at the main reception area of our facility. As an essential member of our organization, you will significantly contribute to the success of our esteemed establishment. Acting as the first point of contact for all guests, you will influence their initial impression of our services.

The ideal candidate should exhibit a friendly attitude, combined with strong observational skills and a diligent work ethic. It is crucial to have expertise in addressing inquiries, offering assistance, and maintaining a guest-focused mindset. Your main goal will be to ensure that visitors feel comfortable and valued during their stay, thereby improving their overall experience with our services.

Key Responsibilities:

  • Organizing appointments
  • Handling incoming calls
  • Overseeing email correspondence
  • Engaging with prospective clients
  • Managing inventory

Alongside mastering daily functions, you will work closely with the General Manager and lead our promotional efforts, which include planning events, coordinating gatherings, and nurturing connections within the community.