Service Desk Associate

5 days ago


Franklin, Tennessee, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.

Key Responsibilities
  • Customer Service: Greet all members and guests upon arrival and departure, answer questions, and handle member and guest complaints in a professional and courteous manner.
  • Membership Sales: Sell memberships, write agreements, and enter new members into our database.
  • Facility Maintenance: Clean and maintain the facility, including equipment, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and floors.
  • Point-of-Sale Operations: Operate the Point-of-Sale system and collect balances on past due accounts.
  • Club Operations: Monitor club access, schedule appointments for fitness training sessions, and complete the Club Walk-Around every 20 minutes.
Requirements
  • Education: High School Diploma or G.E.D. preferred.
  • Experience: Previous customer service and/or sales experience preferred, as well as previous cleaning/maintenance experience.
  • Skills: Excellent phone, communication, and interpersonal skills, accuracy with numbers, ability to follow directions, and ability to work well independently and with others.
Physical Environment and Requirements
  • Work Environment: Primarily indoor environment with normal exposure to light, sound, heat, and cold.
  • Physical Demands: Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach, and must be able to move, lift, push, pull, and carry at least 60 lbs.

We offer a positive and professional work environment, competitive pay, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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