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Guest Services Supervisor

2 months ago

Franklin, Tennessee, United States Atrium Hospitality Full time

Company:
Atrium Hospitality

Position:
Front Desk Supervisor

Employment Type:
Full-time

At Atrium Hospitality, we embody a culture where collaboration, enthusiasm, and recognition fuel our commitment to exceptional service.

Compensation:
$20.65 per hour
Join a dedicated team of associates who are passionate about the Hilton and Embassy Suites brands. We offer comprehensive health insurance options, including both short-term and long-term disability coverage. Our vacation plans encompass holidays, sick leave, and personal time off.

We provide a 401k plan with a company match, and we emphasize career advancement opportunities for our hardworking team members.

Our organization values transparency and open communication, ensuring you feel welcomed from your first day.

Our hourly roles are an excellent opportunity to gain in-depth knowledge of the hospitality industry, with cross-training available across various departments and promising career paths for those eager to advance.

Our hotel is conveniently situated in a suburban area, offering a manageable commute to the vibrant downtown.

About Atrium Hospitality
Atrium Hospitality stands as one of the largest hotel management firms in the United States, and we continue to expand. As we grow, we seek talented individuals to join our team.

As both owners and managers, we are dedicated to ensuring positive experiences for our guests and associates, fostering a culture built on five core values that guide our operations:

Perseverance:
We strive to improve daily.

Respect:
We treat others as we wish to be treated.

Inclusion:

We are dedicated to equitable treatment and access to opportunities for all associates at every level.


Service:
We aim to provide the best possible guest experience.

We create a welcoming environment for our guests, ensuring they feel safe and at home.


Teamwork:

Our associates are like family, and we equip them with the necessary resources and support to foster a positive work environment.


Innovation:

We are committed to developing and implementing new ideas and methods that enhance our operations and improve experiences for both guests and associates.

We are seeking a motivated individual to join our Front Desk team as the Front Desk Supervisor.

The ideal candidate will utilize their engaging personality to make a lasting first impression while leading our front desk team in guest check-ins and registrations.


Key Responsibilities:
Deliver outstanding customer service by being approachable and genuinely interested in guests' needs.
Facilitate guest check-ins, ensuring proper credit is processed, special requests are acknowledged and fulfilled, and accurate information is recorded.
Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, and special requests.
Assist in resolving issues through effective recovery strategies when challenges arise.
Train new Front Desk Agents to deliver exceptional customer service.

Recognize and value each team member's contributions, ensuring quality operations through training, directing work, resolving issues, and coaching.

Seek opportunities to become knowledgeable about the local area, enabling you to answer inquiries related to hotel services, registration, dining, shopping, and travel directions.

Oversee daily shift operations, ensuring all team members comply with standard operating procedures.
Collaborate closely with Maintenance and Housekeeping teams to coordinate daily activities.
Qualifications:
Prior experience in hotel front desk operations is essential; supervisory training or experience is preferred.
Customer service excellence is our priority, with a strong commitment to positively impacting others.
Exceptional verbal and written communication skills, complemented by an outgoing and engaging demeanor.
Ability to quickly learn computer systems, as our hotel utilizes a Property Management System.
Capacity to stand for the duration of the shift.
Flexibility regarding work schedules, including early mornings, evenings, weekends, and holidays.

As an Atrium Associate, you are part of a vital team providing a 'Home Away From Home' experience for our guests.

We recognize your contributions with a competitive compensation package and additional benefits that empower you to excel in your role.


Benefits Include:
Daily Pay
Significant Travel Discounts on Marriott and/or Hilton properties
401k Plans
Medical Insurance
Other property-specific benefits

Additionally, we support your career growth through internship programs, training, and development opportunities across over 80 hotels.