Sales Support Coordinator

2 days ago


San Jose, California, United States Supermicro Full time
About Supermicro

Supermicro is a leading provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.

We are a rapidly growing company with a strong presence in the technology industry.

Job Summary

Supermicro is seeking a Sales Support Administrator to provide support to our field sales team by processing orders, monitoring inventory, and following up on ETA with purchasers.

This is a high-volume, fast-paced role that requires strong attention to detail, effective organizational skills, and excellent communication and presentation skills.

Key Responsibilities
  • Respond to customer inquiries regarding order status, shipment schedules, account applications, co-op applications, product availability, and pricing.
  • Assist the sales team with data entry tasks and provide backup support for other team members as needed.
  • Work cross-functionally with production, accounting, and RMA to track assembly order schedules and expedite pending repair orders.
  • Arrange sales meetings and prepare presentations.
  • Process orders, expedite orders, and assist with RMA's.
  • Provide product marketing information for email blasts and other marketing activities.
  • Generate sales and forecasting reports on a monthly and quarterly basis.
Requirements
  • High School Diploma required, AA degree preferred.
  • 1-2 years of experience in the tech industry preferred.
  • Strong attention to detail and effective organizational skills.
  • Excellent communication, presentation, and negotiation skills.
  • Proven ability to effectively identify and resolve issues.
What We Offer

Supermicro offers a comprehensive benefits package, including salary, bonus, and equity award programs.

We are an Equal Opportunity Employer and embrace diversity in our employee population.



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