Sales Support Specialist

2 weeks ago


San Jose, California, United States Interior Office Solutions Full time

Job Overview:


The Sales Support Specialist plays a crucial role in collaborating with the Managing Director, Sales Team, Strategic Accounts Team, and Design to deliver product specifications, visual aids, pricing proposals, and essential sales assistance.

Oversee the Customer Experience Center, ensuring an exceptional client journey while adhering to company values, policies, and procedures. This full-time role provides the chance to acquire knowledge and experience in the contract furniture sector, particularly with Interior Office Solutions and related products.

Key Responsibilities:
The Sales Support Specialist will concentrate on the following areas on a daily basis:

Administrative Duties

  • Serve as the liaison between the Managing Director and team members/clients
  • Participate in the Culture Committee, organizing and executing meetings/events within budgetary constraints
Customer Experience Center Oversight

  • Manage inventory and order supplies for kitchen, office, janitorial, and printing needs from vendors
  • Ensure the cleanliness and organization of the Customer Experience Center
  • Coordinate with maintenance for repairs and upkeep
  • Facilitate internal communications, including distributing information and scheduling presentations

Client Engagement:
Organize showroom tours, industry events, etc. (preparation, availability during events, and post-event cleanup)

Preparation for Internal Gatherings:
Organize vendor presentations, team meetings, and other internal events

Library Management:
Order product samples and collaborate with vendors to keep resources updated

Reception Duties

  • Handle incoming calls and direct them to the appropriate locations as needed
  • Take messages and locate employees for urgent matters
  • Welcome guests; offer refreshments and guide them to meeting areas
  • Prepare conference rooms for calls, including catering and necessary materials
  • Manage employee and guest parking arrangements
Mail and Shipping Management

  • Process daily mail, including invoices, correspondence, and samples
  • Utilize shipping accounts for sending samples and documents
  • Occasionally receive shipments of small furniture items at the Customer Experience Center
Order Coordination

  • Assess client requirements and assist in product specifications
  • Support the creation of presentations, including visual aids
  • Gather pricing quotes from vendors and assist in preparing budgetary summaries
  • Prepare quotes for client presentations
  • Manage the logistics of sample pickups and deliveries
  • Assist with order entry into the system
File Management

  • Help create and maintain client project standards and finish schedules
Administrative Duties

  • Follow established company policies and procedures
  • Track work hours using the designated system, aiming for a high percentage of direct project hours
  • Participate in training sessions for products and software
  • Communicate effectively with team members
  • Attend company meetings as required

Qualifications:

  • Strong communication and customer service abilities
  • Outgoing personality with a focus on sales
  • Excellent work ethic and attention to detail
  • Bachelor's Degree preferred
  • Proficient in technology, particularly Excel, PowerPoint, and Word


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