Customer Service Representative

5 days ago


Northbrook, Illinois, United States Wintrust Full time

About Wintrust

Wintrust is a leading financial services company with a strong presence in the industry. As a subsidiary of Wintrust Financial Corporation, we pride ourselves on our commitment to excellence and customer satisfaction.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving issues, and answering inquiries in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Research and analyze transactions and account issues to provide accurate and efficient solutions
  • Enter or modify Check-By-Phone payments
  • Provide excellent customer service and support to ensure customer satisfaction

Requirements

  • 1+ years of customer service experience
  • Prior call center or finance experience is preferred
  • High school diploma or equivalent, some college preferred
  • Basic computer skills, PC, Microsoft Word/Excel & Internet
  • Excellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgrounds

Benefits

  • Medical Insurance
  • Dental Vision
  • Life insurance
  • Accidental death and dismemberment
  • Short-term and long-term Disability Insurance
  • Parental Leave
  • Employee Assistance Program (EAP)
  • Traditional and Roth 401(k) with company match
  • Flexible Spending Account (FSA)
  • Employee Stock Purchase Plan at 5% discount
  • Critical Illness Insurance
  • Accident Insurance
  • Transportation and Commuting Benefits
  • Banking Benefits
  • Pet Insurance

Equal Opportunity Employer

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.



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