Customer Support Associate

2 weeks ago


Northbrook, Illinois, United States Diamond Heritage Inc Full time
Job Overview

Diamond Heritage Inc is on the lookout for a dynamic and enthusiastic Entry-Level Customer Service Representative to enhance our customer engagement efforts.

Are you eager to elevate your customer service skills while enjoying a vibrant work environment? We are searching for individuals who bring not only enthusiasm but also a positive attitude to our workplace. As an Entry-Level Customer Service Representative, you will represent our company and play a crucial role in making a memorable impact on our clients and customers. This position requires a passion for providing exceptional customer service to every individual you interact with. If you thrive on building relationships and creating positive experiences, this role is tailored for you.

Key Responsibilities:
  • Engage directly with customers to understand their needs and preferences, ensuring satisfaction.
  • Build and maintain trust with customer accounts through open and effective communication.
  • Identify potential sales leads and foster business opportunities for the organization.
  • Participate in regular training sessions to gain a thorough understanding of our products and services.
  • Follow company policies and procedures to ensure compliance with client standards.
  • Maintain accurate records of customer interactions and manage confidential information.
  • Resolve customer issues and complaints promptly while demonstrating empathy.
Qualifications:
  • Previous experience in customer service or retail is advantageous.
  • A high school diploma or equivalent is required.
  • Strong multitasking, prioritization, and time management skills.
  • Excellent verbal and written communication abilities.
  • A genuine passion for delivering outstanding customer service.
  • Ability to adapt and collaborate effectively with diverse personalities.
  • A desire to contribute positively to the workplace atmosphere.

This is an entry-level position, and comprehensive training will be provided to the right candidate. If you believe you are a suitable match for this role, we encourage you to consider applying.

#LI-Onsite

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