Customer Service Representative

4 weeks ago


Northbrook, Illinois, United States Aston Carter Full time

The largest food manufacturing and packaging company in Illinois is looking to hire 1 customer service professional to join their team and help support their customers and internal teams.

Description:

Receives and executes orders from customers, ensuring they are in compliance with all company rules. Manages orders from receipt through delivery and invoicing. CSR is responsible for the resolution of any exception or issue associated with the delivery of a customer's order.

Reviews and clears all order SAP exception blocks (quantity, weight, price) in order to process the order.

Ensures customer order lead time rules are being met.

Ensures customer Minimum Order weight rules are being met.

Ensures all customer pricing is being applied to orders properly.

Ensures proper and timely invoicing of customer.

Works with customers to resolve any EDI order errors.

Assists with the accuracy of customer master data.

Assists CFS in resolving distribution-related deductions

Processes all customer credits, in a timely manner.

Provides excellent service and a high level of customer satisfaction through customer relationships.

Coordinates and resolves product out-of-stock situations, order shipment delays, and special inventory requirements, by coordinating with customer Distribution Planning, Production Planning, Warehousing, and Transportation operations to meet the customer requirement.

Other duties as assigned.

Additional Skills & Qualifications:

-Customer Service Experience (2-5 Years)

-Manufacturing or Consumer Packaged Goods Industry Knowledge

-ERP or CRM System

Employee Value Proposition (EVP)

  • Health insurance
  • Largest food consumer packaged goods company in Illinois

Work Environment

Monday - Friday

8-4:30PM

It will alternate between 2-3 days weekly (2 days in office one week, 3 days in office the following week). Wednesday is core day and all teams are in the office. In addition, individual teams may ask employees to come in for team meetings, trainings on additional days. Ultimately, Wednesday is required and some flexibility is asked for the remaining in-office days. back onsite is that the expectation is that this person will be onsite at the office about 50% of the time (2-3 days per week).

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.



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