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Customer Service Ambassador

2 months ago


Northbrook, Illinois, United States Swag Golf Full time

The Customer Service Representative is a highly innovative problem solver who is enthusiastic about working in the golf industry. As a Customer Service Rep, you will be creating effortless experience by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions and concerns.

Key Responsibilities:

  • Proactively guides and addresses customer inquiries confidently in the brand voice while also helping resolve issues through multiple channels
  • Recommends alternatives to achieve mutually beneficial outcomes for both business and customer
  • Balance the needs of customer and business while driving loyalty and long-term value
  • Investigates inquiries by using appropriate tools and technology to reach a complete and accurate resolution as efficiently as possible
  • Processes customer refunds, shipments, and account adjustments
  • Collects and analyzes customer information to help prepare customer service reports

Requirements and Qualifications:

  • At least 1+ year of relevant work experience in a customer-facing role
  • Bachelor's degree in communications or a related field, preferred
  • High school diploma, required
  • Excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Proficient computer and typing skills, required
  • Knowledge of the golf industry, strongly preferred
  • Excellent problem-solving skills
  • Creative and entrepreneurial spirit
  • Patience and thick skin
  • Ability to multitask

Physical Requirements:

  • Prolonged periods sitting at a desk or standing when needed
  • Must be able to lift up to 50 pounds at times
  • Must be able to navigate the office and reach items both high and low

Swag Golf is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.