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Customer Service Representative

2 months ago


Northbrook, Illinois, United States DAIOHS U.S.A., INC. Full time
Job Overview

DAIOHS U.S.A., INC. is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and concerns in a timely and professional manner, providing solutions and resolving issues to their satisfaction.
  • Order Processing: Process customer orders accurately and efficiently, ensuring that all necessary information is collected and recorded.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless communication and collaboration.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, orders, and issues.
  • Team Support: Provide backup support to the customer service team as needed, ensuring that all customer inquiries are addressed in a timely manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience preferred.
What We Offer
  • Competitive Compensation: A competitive hourly rate, with opportunities for advancement and professional growth.
  • Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.