Guest Services Representative

2 days ago


Duluth, Minnesota, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for providing exceptional customer service, ensuring a positive and welcoming environment for our guests, and supporting the administrative functions of the sales team.

Key Responsibilities
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Manage the front desk, handling phone calls, messages, and guest requests in a courteous and efficient manner.
  • Assist with administrative tasks, including data entry, report generation, and maintaining accurate records.
  • Collaborate with the sales team to ensure a seamless customer experience, from initial contact to final sale.
  • Maintain a clean and organized workspace, adhering to company standards and safety protocols.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience, preferably in a sales or administrative role.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic computer skills, including Microsoft Office and dealership management systems.
What We Offer

Hendrick Automotive Group is committed to providing a positive and supportive work environment, with opportunities for growth and development. We offer competitive compensation, comprehensive benefits, and a collaborative team culture.

Join our team and contribute to our mission of delivering exceptional customer experiences and building long-term relationships with our guests.



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