Patient Access Representative II
18 hours ago
The Patient Access Representative II (PAR II) position at Cambridge Health Alliance is a dynamic role that combines administrative and clinical responsibilities. As a key member of the ambulatory team, you will provide exceptional patient care and support the smooth operation of our clinics.
Key Responsibilities- Administrative Duties:
- Greet patients and families with a warm and welcoming demeanor.
- Answer phone calls and respond to electronic messages in a professional and timely manner.
- Schedule patient appointments using our electronic scheduling system.
- Verify patient insurance and complete registration processes.
- Manage patient co-payments and maintain accurate records.
- Obtain patient consent and signatures as needed.
- Perform administrative tasks to ensure accurate billing and reimbursement.
- Assist with prescription refill requests and document patient information.
- Receive and distribute mail and faxes.
- Coordinate referrals and specialty appointments.
- Clinical Responsibilities:
- Manage patient flow through the clinic, preparing medical records and gathering information.
- Participate in team huddles and meetings to ensure seamless care.
- Room patients, assist providers with medical histories, and document patient information.
- Perform vital signs and point-of-care testing as needed.
- Communicate effectively with patients and families to set expectations.
- Provide timely observations to providers regarding patient issues.
- Manage room cleaning, stocking, and setup.
- Assist providers with clinical procedures.
- Participate in process improvement initiatives.
- Attend staff meetings, MA meetings, and continuing education sessions.
- High school diploma or equivalent.
- Graduation from an accredited medical assistant program.
- Current AHA Basic Life Support Certification.
- Ability to write and verbally communicate in English.
- Knowledge of a second language preferred.
- Current experience as a Medical Assistant.
- Experience with administrative duties in a clinical setting preferred.
Cambridge Health Alliance is a leader in primary care, serving a diverse population across the Boston metro-north region. We are committed to providing high-quality, convenient healthcare to our communities. Our team is passionate about delivering exceptional patient care and making a positive impact on the lives of those we serve.
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