Customer Solutions Engineer
2 weeks ago
The Field Service Engineer plays a crucial role in advancing healthcare solutions by providing exceptional technical support and service to our customers. This position involves engaging with clients to ensure the optimal performance of their instruments, contributing to significant advancements in medical research and therapies.
Key Responsibilities:
1. Execute installation, qualification, routine maintenance, and repairs of instruments at client locations.
2. Manage administrative duties including service scheduling, documentation completion, and inventory management.
3. Collaborate with a diverse customer-facing team, including Customer Care, Service Sales, and Account Managers to enhance customer satisfaction.
Qualifications:
- A background in Biomedical, Mechanical, or Electrical Engineering, Automation, Electronics, or related STEM fields.
- Proficient in using calibrated tools, hand tools, and power tools.
- Excellent communication skills, both verbal and written, to ensure a superior customer experience.
Travel and Physical Requirements:
This role necessitates travel, which may involve up to 50% overnight stays. A valid driver's license with a satisfactory driving record is required. Candidates should be capable of lifting, moving, and handling weights up to 50 lbs, and should be comfortable with prolonged standing, walking, and other physical activities.
Preferred Experience:
- Previous experience in environments adhering to GxP guidelines.
- Strong IT skills related to Networking and Automation.
- Familiarity with electronics and electrical systems.
Compensation and Benefits:
The annual salary range for this position is competitive, reflecting the expertise and experience required. This role is also eligible for bonus/incentive pay. We offer a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.
Company Commitment:
At Danaher Corporation, we are dedicated to fostering an inclusive workplace that values diversity and equal opportunity. We ensure that individuals with disabilities receive reasonable accommodations throughout the application and interview process, as well as during employment.
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