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Customer Experience Manager
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our store team, you will be responsible for delivering exceptional customer service, driving sales, and ensuring a positive shopping experience for our customers.
Key Responsibilities- Customer Service
- Provide personalized service to customers, responding to their needs and concerns in a timely and professional manner.
- Use advanced product knowledge to make recommendations and suggest solutions to customers.
- Engage with customers to understand their project needs and provide guidance on product selection.
- Sales and Merchandising
- Drive sales through effective merchandising and visual displays, ensuring a visually appealing store environment.
- Process customer transactions accurately and efficiently, maintaining a high level of productivity and attention to detail.
- Stock shelves and maintain a high level of inventory accuracy, adhering to company procedures.
- Store Operations
- Assist the Store Management team in leading the store team, observing and coaching team members as needed.
- Perform operational duties, including opening and closing the store, ensuring compliance with company policies and procedures.
- Collaborate with team members to achieve sales and customer service goals.
- Leadership and Development
- Work closely with Store Management to identify key tasks and delegate responsibilities to team members.
- Provide feedback and coaching to team members to ensure they are meeting performance expectations.
- Act as a role model, demonstrating a commitment to customer service and sales excellence.
- High school diploma or equivalent required.
- 1+ year of supervisory experience in a customer-centric environment preferred.
- 2-3+ years of retail supervisory experience a plus.
- Competitive hourly rate.
- Opportunities for career advancement and professional growth.
- Benefits package, including medical, dental, and vision insurance.
- Tuition reimbursement and education assistance.
- Team member discount and other perks.
