Senior Vice President of Technology Operations

2 weeks ago

Los Angeles, California, United States Wedbush Securities Full time
Job Overview

Wedbush Securities stands as a prominent player in the financial services industry, offering a range of innovative solutions through its Wealth Management, Capital Markets, Futures, and Advanced Clearing & Prime Services divisions. With a strong presence across numerous locations, our commitment to delivering exceptional, tailored service underpins our sustained growth.

Role Summary

The Vice President of Technology Operations and Incident Response is integral to the operational and client service framework at Wedbush. This role encompasses strategic oversight, ongoing enhancement, and the management of daily technology incident responses. The VP will lead a dedicated team in addressing technology-related incidents that affect various operational areas, ensuring effective communication with both internal stakeholders and external partners.

Key Responsibilities
  • Oversee the complete incident management lifecycle, from detection through resolution and subsequent analysis.
  • Assess and categorize incidents based on their severity and impact on business functions.
  • Collaborate with internal IT departments and external service providers to ensure timely incident resolution.
  • Keep all relevant parties updated with regular communications regarding incident status and resolution efforts.
  • Implement and maintain incident management systems and tools to enhance process efficiency.
  • Conduct root cause analyses for significant incidents and develop strategies to prevent future occurrences.
  • Revise and maintain incident management policies, procedures, and documentation.
  • Provide support and direction to IT teams during incident management activities.
  • Analyze incident trends to identify areas for process improvement.
  • Work in conjunction with other IT service management functions, such as problem and change management, to ensure cohesive operations.
  • Perform additional tasks as required.
Qualifications

Applicants should possess:

  • A bachelor’s degree in Computer Science, Information Technology, or a related discipline.
  • Proven experience in IT incident management or a similar role within the IT and financial sectors.
  • A comprehensive understanding of ITIL incident management processes and best practices.
  • Strong analytical and problem-solving skills, particularly in high-pressure situations.
  • Excellent communication and interpersonal skills, capable of engaging stakeholders at all levels.
  • Familiarity with incident management tools and systems.
  • Experience with IT service management software, such as ServiceNow.
  • The ability to work effectively both independently and as part of a team.
What We Offer

Wedbush Securities provides a competitive compensation package, including:

  • Comprehensive medical, dental, and vision insurance with various health plan options.
  • Health Savings Account (HSA) with employer contributions.
  • Flexible Spending Accounts (FSA) for traditional and dependent care.
  • 401(k) plan with competitive discretionary matching and profit-sharing contributions.
  • Tuition reimbursement up to $5,250 annually.
  • Paid time off for vacation, sick leave, holidays, and volunteer activities.
  • Paid leave for parental bonding, jury duty, military service, and disability.
  • Charitable donation matching contributions.
  • Employee assistance programs and discounts.
  • Discretionary compensation based on individual and company performance.

At Wedbush, we are committed to fostering a diverse and inclusive workplace that drives innovation and enhances colleague satisfaction, ultimately delivering superior service to our clients.

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