Business Development Representative
2 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Phone Agent at Hyundai of Cumming. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for providing outstanding customer service.
Key Responsibilities:- Handle inbound customer calls and respond to inquiries regarding vehicle appointments, vehicle status, and customer inquiries.
- Make outbound calls to follow up on customer leads, confirm appointments, and conduct satisfaction surveys.
- Schedule service appointments and coordinate with the service department to ensure efficient handling of customer requests.
- Assist customers with questions or concerns, providing accurate information and resolving issues in a timely manner.
- Maintain a detailed understanding of the dealership's services to effectively assist customers.
- Document customer interactions and update customer records in the dealership's DMS system.
- Collaborate with sales, service, and finance departments to ensure a cohesive and positive customer experience.
- Handle customer complaints with professionalism, escalating issues to the appropriate department or manager when necessary.
- Participate in training sessions to stay updated on new products, services, and customer service best practices.
- Achieve individual and team performance goals and contribute to a positive and productive work environment.
By joining Hyundai of Cumming, you will become part of a dedicated team that values integrity, excellence, and customer satisfaction. We are a family-owned and operated business with a long history of providing exceptional customer service and support.
What We Offer:- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Career advancement opportunities, promote from within
- Discounts on products and services
- Long term job security
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's license
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