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Retail Customer Service Representative

2 months ago

Cumming, Georgia, United States BJ's Wholesale Club Full time

Job Summary:

We are seeking a highly skilled and customer-focused Retail Customer Service Representative to join our team at BJ's Wholesale Club. As a key member of our sales floor team, you will be responsible for providing exceptional service to our members, executing sales strategies, and driving business results.

Key Responsibilities:

  • Execute sales strategies to drive business results and meet sales goals.
  • Provide exceptional customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process merchandise returns, exchanges, and pick-ups, as well as handle general customer service inquiries.
  • Upsell and cross-sell BJ's services and products to members, promoting our loyalty program and other membership benefits.
  • Work collaboratively with other sales floor team members to achieve sales goals and provide a seamless shopping experience for members.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with members and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.