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Retail Customer Service Representative

2 months ago

Cumming, Georgia, United States BJ's Wholesale Club Full time

Job Summary:

We are seeking a highly skilled and customer-focused Retail Customer Service Representative to join our team at BJ's Wholesale Club. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, executing sales strategies, and driving business results.

Key Responsibilities:

  • Execute sales strategies to drive business results, including executing Acquisition 365, renewing, upgrading, and cross-selling My BJ's Perks.
  • Provide excellent and efficient member service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Process merchandise returns, exchanges, and pick-ups, ensuring a seamless customer experience.
  • Collaborate with colleagues to achieve sales goals and promote a positive store environment.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and conflict resolution skills.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.

What We Offer:

  • A competitive hourly rate and opportunities for advancement.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional development and growth.