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Front Desk Coordinator

2 months ago


Van Nuys, California, United States The Joint Chiropractic Full time
Job Description

We are seeking a highly motivated and goal-oriented individual to join our team as a Front Desk Coordinator at The Joint Chiropractic. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our patients and members.

Key Responsibilities:

  • Provide world-class service to every patient and member, ensuring a positive and welcoming experience.
  • Manage patient accounts, including processing transactions and maintaining accurate records.
  • Utilize point of sale software to efficiently process transactions and maintain a high level of accuracy.
  • Participate in marketing and sales opportunities to attract new patients and grow our business.
  • Work cohesively with our team to achieve sales goals and provide exceptional customer service.
  • Educate patients on our wellness offerings and services, highlighting the benefits of our chiropractic care.
  • Share personal experiences and stories to build rapport with patients and promote our services.
  • Manage the flow of patients through the clinic, ensuring a smooth and efficient experience.
  • Provide excellent communication and customer service skills, responding to patient inquiries and concerns in a timely and professional manner.

Requirements:

  • High school diploma or equivalent (GED) required.
  • Previous sales experience and strong phone and computer skills a plus.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong customer service orientation and ability to communicate effectively with patients and team members.
  • Ability to stand and/or sit for long periods of time and lift up to 50 pounds.
  • Uphold The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT, and ACCOUNTABILITY.

About The Joint Chiropractic:

We are a world-class organization dedicated to providing exceptional chiropractic care and wellness services to our patients and members. Our team is passionate about helping people achieve their health and wellness goals, and we are committed to creating a positive and supportive work environment.