Front Desk Operations Manager

4 weeks ago


Van Horn, Texas, United States Palette Hotels Full time
Job Title: Front Desk Supervisor

At Palette Hotels, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities:
  • Manage the front desk operations, including guest check-in, check-out, and room assignments.
  • Supervise and train front desk staff to ensure excellent customer service and high-quality performance.
  • Assist with guest complaints and resolve issues promptly and professionally.
  • Collaborate with other departments to ensure seamless communication and efficient operations.
  • Maintain accurate records and reports, including guest information and front desk activities.
Requirements:
  • 2+ years of experience in a front desk or supervisory role in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of hotel operations, including front desk procedures and policies.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Palette Hotels is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.



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