Front Desk Operations Manager
4 weeks ago
At Palette Hotels, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience from check-in to check-out.
Key Responsibilities:- Manage the front desk operations, including guest check-in, check-out, and room assignments.
- Supervise and train front desk staff to ensure excellent customer service and high-quality performance.
- Assist with guest complaints and resolve issues promptly and professionally.
- Collaborate with other departments to ensure seamless communication and efficient operations.
- Maintain accurate records and reports, including guest information and front desk activities.
- 2+ years of experience in a front desk or supervisory role in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Knowledge of hotel operations, including front desk procedures and policies.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Palette Hotels is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
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