Front Desk Representative

6 hours ago


Van Horn, Texas, United States Palette Hotels Full time
Job Title: Front Desk Agent

At Palette Hotels, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is exceptional.

Key Responsibilities:
  • Guest Services: Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and maintaining accurate records.
  • Communication: Maintain effective communication with other hotel departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest experiences.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
Requirements:
  • Positive Attitude: Demonstrate a positive attitude and a commitment to delivering exceptional customer service.
  • Communication Skills: Possess excellent communication skills, both verbal and written.
  • Flexibility: Be flexible and able to work a variety of shifts, including days, evenings, and weekends.
  • IT Proficiency: Have a high level of IT proficiency, including knowledge of hotel management systems and software.
Preferred Qualifications:
  • Front Desk Experience: Two years of experience in a front desk role, preferably in the hospitality industry.
  • Language Skills: Ability to speak and understand Spanish.

We offer a competitive salary, outstanding health benefits, extensive training and development programs, and a positive team-based culture where people make the difference. Palette Hotels is an equal opportunity employer and welcomes applications from diverse candidates.



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