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Front Desk Representative

1 month ago

Van Horn, Texas, United States Palette Hotels Full time
Job Overview

At Palette Hotels, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is exceptional.

Key Responsibilities:

  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Assist with guest services, such as making reservations, answering questions, and providing information about local attractions.
  • Work closely with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.
  • Maintain accurate records and reports, including guest information and hotel operations data.

Requirements:

  • Positive attitude and excellent communication skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Flexibility to work a variety of shifts, including days, evenings, and weekends.
  • High school diploma or equivalent required; two years of front desk experience preferred.
  • Knowledge of the hospitality industry and ability to speak and understand Spanish a plus.

What We Offer:

Palette Hotels is committed to providing our associates with a positive and supportive work environment, competitive salaries, outstanding health benefits, and extensive training and development programs. We are an equal opportunity employer and welcome applications from diverse candidates.