Service Operations Representative
2 weeks ago
Position: Customer Service Representative
Employment Type: Full Time
Shift: First Shift
Location: Greeneville, TN
Overview:
Miller Industries, recognized as the leading manufacturer in towing equipment, is in search of a dedicated Customer Service Representative to join our team at the Greeneville, TN facility.
Role Summary:
The selected candidate will engage in daily responsibilities as part of the Customer Service Team. Key functions will encompass customer interaction, order processing, and tracking orders through the LN (ERP) system. Collaboration with operations management will be essential in areas such as scheduling, product configuration, and addressing delivery concerns, including pre-delivery inspections.
Key Responsibilities:
- Demonstrate proficiency in utilizing the Miller Industries operating system.
- Exhibit strong interpersonal skills to foster enduring relationships with clients.
- Utilize computer systems for email communication and be proficient in Microsoft Office applications.
- Communicate effectively with customers via phone.
- Maintain exceptional organizational skills, manage tasks with urgency, and demonstrate the ability to multitask.
- Quickly grasp product knowledge, particularly in mechanical reasoning.
Qualifications:
To excel in this role, candidates must effectively perform each essential duty. The qualifications outlined are indicative of the knowledge, skills, and abilities required. Familiarity with Microsoft Office and basic computer skills are essential, while experience with the LN system is advantageous. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill essential functions.
Compensation:
This position is classified as Salary Non-Exempt and is eligible for overtime. Compensation will be determined based on experience and qualifications.
Equal Opportunity Employer: Miller Industries is an Equal Opportunity Employer M/F/Disability/Vets.
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