Customer Care Associate

2 weeks ago


Greeneville, Tennessee, United States Miller Industries Full time

Position: Customer Service Representative

Employment Type: Full Time

Shift: First Shift

Location: Greeneville, TN

Overview:

Miller Industries, recognized as the leading manufacturer in towing equipment, is currently in search of a dedicated Customer Service Representative to join our team at the Greeneville, TN facility.

Role Summary:

The selected candidate will be an integral part of the Customer Service Team, engaging in various responsibilities that include, but are not limited to:

  • Providing exceptional customer service and support.
  • Processing orders and tracking them through the LN (ERP) system.
  • Collaborating with operations management on scheduling and product delivery matters, including pre-delivery inspections.

Key Responsibilities:

Essential duties include, but are not limited to:

  • Demonstrating the ability to learn and effectively utilize the Miller Industries operating system.
  • Exhibiting strong interpersonal skills to foster enduring relationships with clients.
  • Utilizing computer systems for communication and proficiently using Microsoft Office applications.
  • Comfortably engaging with customers via phone communications.
  • Maintaining strong organizational skills and the ability to manage multiple tasks efficiently.
  • Possessing a quick learning aptitude, particularly in understanding mechanical components.

Qualifications:

This position is classified as Salary Non-Exempt and is eligible for overtime. Compensation will be determined based on experience and qualifications.

Miller Industries is an Equal Opportunity Employer, welcoming applications from all individuals including M/F/Disability/Vets.

Job Type: Full Time

Compensation: Competitive salary based on experience


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