Customer Care Associate
2 weeks ago
Position: Customer Service Representative
Employment Type: Full Time
Shift: First Shift
Location: Greeneville, TN
Overview:
Miller Industries, recognized as the leading manufacturer in towing equipment, is currently in search of a dedicated Customer Service Representative to join our team at the Greeneville, TN facility.
Role Summary:
The selected candidate will be an integral part of the Customer Service Team, engaging in various responsibilities that include, but are not limited to:
- Providing exceptional customer service and support.
- Processing orders and tracking them through the LN (ERP) system.
- Collaborating with operations management on scheduling and product delivery matters, including pre-delivery inspections.
Key Responsibilities:
Essential duties include, but are not limited to:
- Demonstrating the ability to learn and effectively utilize the Miller Industries operating system.
- Exhibiting strong interpersonal skills to foster enduring relationships with clients.
- Utilizing computer systems for communication and proficiently using Microsoft Office applications.
- Comfortably engaging with customers via phone communications.
- Maintaining strong organizational skills and the ability to manage multiple tasks efficiently.
- Possessing a quick learning aptitude, particularly in understanding mechanical components.
Qualifications:
This position is classified as Salary Non-Exempt and is eligible for overtime. Compensation will be determined based on experience and qualifications.
Miller Industries is an Equal Opportunity Employer, welcoming applications from all individuals including M/F/Disability/Vets.
Job Type: Full Time
Compensation: Competitive salary based on experience
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