Automotive Service Coordinator

2 weeks ago


Greeneville, Tennessee, United States Davy Crockett Travel Center Full time
Overview of the Service Writer Position:

Davy Crockett Travel Center is in search of dedicated and responsible Service Writers to manage customer transactions with efficiency and precision.

The ideal candidate will possess strong computer skills and demonstrate the ability to navigate various software applications seamlessly. Key responsibilities include obtaining repair approvals, processing customer payments, and ensuring smooth transactions to enhance customer satisfaction.

The Service Writer should engage with customers warmly, providing assistance as needed. Excellent communication skills are crucial for delivering exceptional service and improving customer experiences.

Main Responsibilities:
  • Greet customers upon arrival and bid farewell upon their departure
  • Utilize computer systems for processing transactions
  • Maintain accuracy in cash register operations
  • Verify pricing and quantities for correctness
  • Process payments through various methods including cash, credit, and checks
  • Issue change and receipts accurately
  • Cross-check part numbers and assess inventory availability
  • Manage returns, refunds, and address customer inquiries
  • Package purchased items securely for transport
  • Promote additional products when appropriate
Qualifications:
  • High school diploma or equivalent
  • Experience with POS systems and cash registers
  • Basic computer proficiency
  • Strong mathematical skills
  • Excellent interpersonal and conflict resolution abilities
  • Capability to effectively manage and resolve customer concerns


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