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Team Operations Supervisor
2 months ago
Position Title: Restaurant Shift Leader
POSITION SUMMARY: The Shift Leader plays a vital role in assisting the Assistant Manager and General Manager with various management tasks, ensuring that all operations align with and promote the restaurant's strategic objectives. This position is responsible for overseeing Team Members to ensure they fulfill their job duties and meet performance expectations across all areas of their roles.
KEY RESPONSIBILITIES:
- Deliver exceptional hospitality service; proactively anticipate and fulfill guest needs; address situations and requests promptly and positively.
- Effectively monitor the restaurant's operations to foresee potential issues; take immediate action to rectify any problem areas.
- Consistently uphold and enforce quality, service, and cleanliness standards.
- Manage staffing levels and labor costs efficiently.
- Foster a welcoming environment for both Team Members and Guests.
- Provide effective training, guidance, and supervision to Team Members.
- Support initiatives aimed at maximizing sales and profits while minimizing controllable expenses.
- Plan, organize, and execute all operational routines and activities during shifts.
- Maintain a cooperative and harmonious relationship with management and fellow Team Members.
- Perform additional tasks as assigned by management.
- Ensure compliance with all sanitation, safety, and security policies and procedures.
- Maintain a professional appearance that meets company standards at all times.
- Recognize and adhere to all HR, sanitation, safety, and security policies to ensure a safe and compliant environment for everyone.
QUALIFICATIONS:
- Ability to stand for extended periods.
- Comfortable working in high-temperature environments.
- Ability to work closely with others.
- Capable of lifting up to 50 pounds comfortably.
- Experience working with various cleaning agents.
- Must be at least 18 years old or an emancipated minor with appropriate documentation.
- Willingness to work flexible hours, including both opening and closing shifts.
- Reliable transportation and communication method with the restaurant.
SKILLS AND ABILITIES:
- Strong communication, interpersonal, and leadership abilities.
- Ability to earn the respect of your team.
- Guest-focused mindset.
- Capacity to make effective decisions under pressure while appropriately delegating tasks.
- Excellent organizational and prioritization skills.
- Ability to collaborate effectively as part of a team.
- Capability to meet performance standards consistently.
- Proactive problem-solving skills.
ADDITIONAL BENEFITS:
- Competitive compensation.
- Health insurance options.
- Referral bonus program for Team Members.
- Discount programs for Team Members, including financing options.
- Complimentary meal per shift and a 50% discount for immediate family members.
- Paid time off.
- Tuition reimbursement opportunities.
Capstone Restaurant Group – Where People, Hospitality & Integrity Matter
People are the cornerstone of our organization; without exceptional individuals, our success is unattainable. We believe that reaching the pinnacle, the Capstone, is only possible through the achievements of our team.
Hospitality is about creating a welcoming atmosphere for our guests. It embodies warmth, friendliness, and genuine appreciation for their choice to dine with us.
Integrity is essential for all Team Members. We prioritize honesty, sincerity, consistency, and fairness in our operations.
We are continually seeking talented individuals at all levels who are eager to grow with us and are passionate about delivering outstanding hospitality while upholding our values of integrity.
Note: This job description is not exhaustive and may be subject to change.
Capstone Restaurant Group is an equal opportunity employer.
