Team Operations Supervisor

2 weeks ago

Greeneville, Tennessee, United States Hardees - Greeneville, TN Full time
Job Overview

Position Title: Restaurant Shift Leader

POSITION SUMMARY: The Shift Leader plays a vital role in assisting the Assistant Manager and General Manager with operational responsibilities, ensuring that all activities align with and promote the restaurant's strategic objectives. This position is responsible for overseeing Team Members to ensure they fulfill their job duties and meet performance expectations.

KEY RESPONSIBILITIES:

  • Ensure exceptional hospitality service by anticipating and addressing guest needs promptly and positively.
  • Proactively monitor restaurant operations to identify and resolve potential issues swiftly.
  • Uphold and enforce all quality, service, and cleanliness standards consistently.
  • Manage staffing levels and labor costs effectively.
  • Foster a welcoming environment for both Team Members and Guests.
  • Provide training, guidance, and supervision to Team Members.
  • Support initiatives aimed at maximizing sales and profits while minimizing controllable expenses.
  • Plan, organize, and execute all operational tasks during shifts efficiently.
  • Maintain a collaborative and positive working relationship with management and Team Members.
  • Perform additional tasks as assigned by management.
  • Ensure compliance with all sanitation, safety, and security protocols.
  • Exhibit professionalism and adhere to company appearance standards at all times.
  • Recognize and comply with all HR, sanitation, safety, and security policies to maintain a safe work environment.

QUALIFICATIONS:

  • Ability to stand for extended periods.
  • Comfortable working in high-temperature environments.
  • Ability to work closely with others.
  • Capable of lifting up to 50 pounds.
  • Familiarity with various cleaning agents.
  • Must be at least 18 years old or an emancipated minor with appropriate documentation.
  • Willingness to work flexible hours, including early and late shifts.
  • Reliable transportation and communication methods are required.

SKILLS AND ABILITIES:

  • Strong communication, interpersonal, and leadership skills.
  • Ability to earn the respect of the team.
  • Guest-focused approach.
  • Capability to make effective decisions under pressure while delegating tasks appropriately.
  • Excellent organizational and prioritization abilities.
  • Team-oriented mindset.
  • Ability to meet performance benchmarks.
  • Proactive problem-solving skills.

BENEFITS:

  • Competitive compensation.
  • Health insurance options.
  • Referral bonus program for Team Members.
  • Discount programs for Team Members, including financing options.
  • Complimentary meal per shift and 50% discount for immediate family members.
  • Paid time off.
  • Tuition reimbursement opportunities.

Capstone Restaurant Group – Where People, Hospitality & Integrity Matter

People are the cornerstone of our organization; our success hinges on our talented workforce. We strive to reach new heights through the achievements of our team.

Hospitality means creating a warm and welcoming atmosphere for our guests, showing genuine appreciation for their choice to dine with us.

Integrity is essential for all Team Members. We prioritize honesty, consistency, and fairness in our operations.

We are committed to finding skilled Team Members at all levels who are eager to grow with us and provide exceptional hospitality with integrity at every interaction.

As part of the Capstone Restaurant Group, you will receive the necessary tools to excel in your role and develop your skills for future advancement opportunities. We are an equal opportunity employer proud of our diverse workforce. If you thrive in a dynamic environment where hard work is recognized and rewarded, and you are passionate about people, hospitality, and integrity, we encourage you to consider this opportunity.

Note: This job description is not exhaustive and may be subject to change.

Capstone Restaurant Group is an equal opportunity employer.

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