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Automotive Service Coordinator

2 months ago

Greeneville, Tennessee, United States Davy Crockett Travel Center Full time
Overview of the Service Writer Position:

The Davy Crockett Travel Center is looking for dedicated and detail-oriented Service Writers to manage customer interactions effectively. This role is crucial in ensuring that all transactions are handled with precision and professionalism.

Main Duties:

  • Drafting repair orders and liaising with fleets for authorization of repairs.
  • Delegating tasks to technicians to ensure efficient workflow.
  • Acquiring necessary parts for vehicle repairs.
  • Processing payments and providing receipts to customers.
  • Maintaining accuracy in pricing for all services rendered.
Key Responsibilities:
  • Greeting customers upon arrival and thanking them upon departure.
  • Utilizing computer systems for processing transactions.
  • Ensuring cash register accuracy and handling monetary transactions.
  • Verifying the correctness of pricing and quantities.
  • Accepting various forms of payment including cash, credit, and checks.
  • Issuing change and receipts accurately.
  • Cross-referencing part numbers and checking inventory levels.
  • Managing returns, refunds, and addressing customer inquiries.
  • Securing purchased items for safe transportation.
  • Promoting additional products when appropriate.
Qualifications:
  • A minimum of a high school diploma is required.
  • Experience with POS systems and cash handling.
  • Basic proficiency in computer operations.
  • Strong mathematical skills are essential.
  • Excellent interpersonal skills and ability to resolve conflicts.
  • Capability to manage and address customer concerns effectively.