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Transportation Operations Manager

2 months ago

Greeneville, Tennessee, United States Covenant Logistics Group Full time
Job Summary

Covenant Logistics Group is seeking a highly skilled Transportation Operations Manager to oversee the operational execution of managed transportation execution for designated accounts. This role requires strong leadership and problem-solving skills, as well as the ability to manage multiple projects concurrently.

Key Responsibilities
  • Provide leadership and direction for assigned accounts, ensuring operational execution meets or exceeds customer expectations.
  • Plan and execute daily cross-customer tactical transportation management activities, managing required responses and ensuring timely resolution of operational issues.
  • Document, analyze, manage, and report on operations execution and employee performance management metrics, identifying areas for improvement and implementing process changes as needed.
  • Supervise and create work process flows and training documents for operational execution functions, ensuring compliance with company policies and procedures.
  • Supervise methodologies to reduce spend and increase service, both within and across customers, and work with carrier management to maintain contracted lane rates, tariffs, and discounts.
  • Handle operational issues, directing, resolving, alerting, and communicating actions required and results to stakeholders.
  • Work with carrier management to keep the contracted lane rates, tariffs, and discounts relevant to and current with new operational requirements.
  • Identify cost reduction, process improvement, and revenue generation opportunities, and implement changes as needed.
  • Provide mentoring and guidance to subordinates and other employees, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Responsible for operational execution of a specific segment of managed transportation execution (Shared or Full Service), owning order receipt, planning, and optimization, as well as carrier selection and tender for designated accounts.
  • Supervise a team of leads/coordinators/senior coordinators handling execution through track and trace functionality for every load and shipment.
  • Execute spot buys for hot, one-off, and/or unusual non-contracted lanes, and inform carrier management of new contracted purchase requirements.
  • Responsible for accurate data flow and exception resolution necessary for settlement and reporting, and ensure segment weekly productivity and financial reporting is accurate and timely.
Requirements
  • Demonstrated leadership and success in tactical roles, with strong problem-solving, sound judgment, and good decision-making ability.
  • Good multi-tasking skills, ability to handle multiple projects concurrently, and self-motivated with strong time management skills.
  • Maintains effective working relationships with peer departments, service providers, and customers, and has solid experience and knowledge of TMS, Load Boards, Excel, Access, Word, and PowerPoint.
  • Bachelor's Degree in Business, Supply Chain Management, Logistics, or related field preferred, and minimum four years experience with transportation operations background required.