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Technical Support Specialist
3 days ago
V R Della Infotech Inc is seeking a skilled End User Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our internal and external clients.
Key Responsibilities- Provide tier 1 support for hardware and software issues
- Assist with troubleshooting and resolving technical problems
- Work efficiently and independently to resolve issues
- Remain calm in stressful situations and provide excellent customer service
- Experience with ticketing software and remote desktop tools is required
- Knowledge of Active Directory and SCCM is a plus
- Two years' experience in a desktop support role
- Ability to work efficiently and independently
- Excellent troubleshooting skills
- Experience with ticketing software and remote desktop tools
- Knowledge of Active Directory and SCCM is a plus
- 1 year contract with the possibility of extension
- 2 rounds of interviews with a potential for a 3rd round
- 5+ years of relevant experience required
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