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Senior Technical Support Specialist

2 months ago

Los Angeles, California, United States eTeam Inc Full time
Job Description

We are seeking a highly skilled Senior Technical Support Specialist to join our team at eTeam Inc.

Key Responsibilities
  • Technical Expertise: Diagnose complex system faults and data integrity issues, leveraging your in-depth understanding of system operations.
  • Programming Skills: Proficient in Oracle SQL, Python, and scripting languages, with experience in writing queries, algorithms, and data manipulation.
  • Cloud Environment: Familiar with cloud environments and able to write scripts to automate repetitive tasks.
  • Collaboration: Work closely with development teams to propose fixes or design changes, implementing fixes yourself where appropriate.
  • Customer Advocacy: Operate as a customer advocate in the product support lifecycle, leveraging your in-depth product and technical knowledge.
  • Documentation: Document knowledge and transfer knowledge to colleagues.
Requirements
  • Industry Experience: 3+ years of industry experience.
  • Education: Not specified.
  • Skills: Proficient in Oracle SQL, Python, Linux/Unix bash and shell, web applications, and cloud environments.

About eTeam Inc: We are a company that values technical expertise and customer advocacy. If you are a motivated and skilled individual who is passionate about delivering exceptional support, we encourage you to apply for this role.