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Technical Support Specialist
2 months ago
Systematix is currently seeking a Technical Support Specialist to assist in establishing a technical environment for our clients.
The primary role of the Service Desk Technical Support individual is to serve as the first point of contact for diagnosing issues related to laptop and desktop hardware, software applications, office suites, mobile devices, and printing solutions for both internal and external clients. Additionally, this position entails the construction, deployment, and upkeep of standard Windows desktop images, as well as addressing connectivity and minor networking challenges, including relocations and adjustments for cabling and computers.
KEY RESPONSIBILITIES:
- Engage with users and supervisors to identify and troubleshoot issues.
- Evaluate, test, and coordinate software updates and modifications to ensure proper functionality, while guiding users on how to leverage these updates effectively.
- Construct, deploy, and manage standard Windows desktop images and application installation packages.
- Assist user groups in strategizing equipment placements and reallocations to enhance system efficiency, and propose reallocations when inefficiencies are detected.
- Support users in configuring new hardware systems, including workstations, printers, microcomputers, and other peripherals.
- Provide on-site support for data migration and orientation on the operation of Microsoft operating systems and office applications.
- Oversee corporate IT infrastructure, encompassing wireless networks, physical security, and telecommunication systems.
- Stay informed about the latest security threats and be prepared to respond or advise IT management as necessary.
- Participate in scheduled rotations to provide after-hours emergency support during evenings, weekends, and holidays.
- Adhere to the maintenance plan as outlined by the IT department and document results in the designated tracking systems.
- Perform additional duties as assigned by the IT Services Manager.
REQUIRED QUALIFICATIONS:
- Minimum of 2 years of experience in Helpdesk Desktop support.
- A four-year degree in Computer Science or an MCSE certification is preferred.
- Industry certifications such as CompTIA, Microsoft, Cisco, DELL, etc., are advantageous.
- Strong proficiency in Microsoft Windows 7/10/11 and the complete Microsoft Office 2016 suite.
- Working knowledge of LAN/WAN and tiered application architecture.
- General familiarity with Incident Management and IT ticketing systems, such as Zendesk.
- Experience in providing customer support for client/server applications in a multi-site enterprise environment.
- Exceptional customer service abilities, including strong verbal and written communication skills.
- Excellent organizational and problem-solving skills.
- Able to manage multiple tasks in a dynamic environment.
- Capable of fostering positive and professional relationships with both internal team members and external clients.
- Willingness to travel up to 10% as required.
ABOUT SYSTEMATIX
Systematix is a Global Consulting and Resourcing firm headquartered in Canada, with offices across North America and the United Kingdom. We deliver top-tier consulting solutions to a diverse clientele that encompasses all levels of government and various sectors of private industry.
Systematix is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We believe that diverse cultures, perspectives, and experiences enrich our workforce and provide value to our community.
