Technical Support Analyst

2 weeks ago

Los Angeles, California, United States SummitHR Full time
Job Overview

Position: Desktop Support Specialist

Role Summary

The Desktop Support Specialist is tasked with delivering comprehensive information technology solutions, focusing on hardware, software, and installation assistance for desktop Personal Computers (PCs) and various network devices. This role involves providing technical guidance to assess, install, and sustain both hardware and software solutions, ensuring that client needs are met promptly and effectively. Under the direction of the Desktop Manager, the specialist will engage in a variety of technical responsibilities to support the organization's desktop services. This position emphasizes professionalism in communication, appearance, and conduct while fulfilling additional responsibilities as needed.

Key Responsibilities:

  • Deliver client support and resolve technical issues primarily through onsite visits, with occasional support via email and phone.
  • Configure client devices to connect to network resources and run essential applications.
  • Provide training to clients on utilizing Citrix services and VPN for remote access.
  • Maintain and manage client hardware, including PCs, MAC workstations, laptops, printers, scanners, and mobile devices.
  • Diagnose and resolve hardware issues related to video cards, USB devices, and drivers.
  • Troubleshoot mobile device technologies, including Activesync.
  • Manage and publish Citrix applications.
  • Perform basic server administration tasks.
  • Create and manage Active Directory accounts, groups, and permissions.
  • Install, configure, and manage print queues.
  • Possess foundational knowledge of domain services and policies.
  • Troubleshoot network issues, including DNS, DHCP, and TCP/IP.
  • Occasionally lift computer hardware and related equipment (up to 50 lbs).
  • Engage in local travel for onsite client visits within a designated radius.

Required Skills:

  • Proven ability to manage multiple projects simultaneously with strong organizational skills and minimal supervision.
  • Excellent verbal and written communication skills, along with effective time management.
  • Competence in troubleshooting hardware and mobile device technologies.
  • Ability to prioritize tasks in a fast-paced environment.
  • Experience with Mac operating systems (OSX, iOS for iPhone, iPad, and other Apple products).

Qualifications:

  • A Bachelor's degree is advantageous.
  • Relevant technical certifications and training are a plus.
  • A minimum of 2-4 years of experience in a related field is required.
  • A valid driver's license is necessary.
  • A positive attitude and a collaborative spirit are essential.
  • A proactive and adaptable nature is encouraged; suggestions for improvements are welcomed.

Note: This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and qualifications.

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