Technical Support Specialist

7 days ago


Los Gatos, California, United States Velocity Enterprises Full time
Job Title: Support Specialist

We are seeking a highly skilled Support Specialist to join our team at Velocity Enterprises. As a Support Specialist, you will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with our product team to improve our software.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and remote support software
  • Resolve complex technical issues that cannot be solved directly in the hotline
  • Communicate effectively with customers to understand their needs and provide solutions
  • Document solutions and instructions in our ticket system
  • Collaborate with the product team to improve our software and provide feedback on customer issues
Requirements:
  • Proficiency in handling current operating systems from Microsoft
  • Knowledge of databases and networks is a plus
  • Ability to adapt to technological advancements
  • Excellent communication and customer service skills
  • Strong technical understanding and problem-solving skills
What We Offer:

At Velocity Enterprises, we offer a dynamic and supportive work environment, flexible working hours, and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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