Technical Support Specialist
7 days ago
We are seeking a highly skilled Support Specialist to join our team at Velocity Enterprises. As a Support Specialist, you will be responsible for providing technical support to our customers, resolving complex technical issues, and collaborating with our product team to improve our software.
Key Responsibilities:- Provide technical support to customers via phone, email, and remote support software
- Resolve complex technical issues that cannot be solved directly in the hotline
- Communicate effectively with customers to understand their needs and provide solutions
- Document solutions and instructions in our ticket system
- Collaborate with the product team to improve our software and provide feedback on customer issues
- Proficiency in handling current operating systems from Microsoft
- Knowledge of databases and networks is a plus
- Ability to adapt to technological advancements
- Excellent communication and customer service skills
- Strong technical understanding and problem-solving skills
At Velocity Enterprises, we offer a dynamic and supportive work environment, flexible working hours, and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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