Technical Support Analyst
1 week ago
Desktop Support Specialist
Position Overview
The Desktop Support Specialist is accountable for delivering comprehensive information technology solutions related to hardware, software, and installation assistance for desktop Personal Computers (PCs) and other networked devices. This role involves providing technical guidance to assess, implement, and sustain both hardware and software solutions that effectively fulfill the requirements of our clients in a timely manner. Under the direction of the Desktop Manager, the specialist will engage in a variety of technical tasks to support the operational efficiency of the organization's desktop services. This position requires a professional demeanor in communication, appearance, and conduct, along with the flexibility to perform additional responsibilities as necessary.
Key Responsibilities:
- Deliver client support and resolve technical issues primarily through onsite visits, with occasional assistance via electronic communication.
- Set up client devices to connect to network and domain resources, ensuring compatibility with necessary software applications.
- Educate clients on the utilization of Citrix services and VPN access for remote connectivity.
- Oversee the maintenance of client hardware, including PCs, MAC workstations, laptops, printers, scanners, and mobile devices.
- Diagnose and resolve hardware issues related to video cards, USB peripherals, and drivers.
- Troubleshoot mobile device technologies, including Activesync.
- Manage and publish Citrix applications.
- Perform basic server administration tasks.
- Create and manage Active Directory accounts, groups, and permissions.
- Install, configure, and oversee print queues.
- Possess a foundational understanding of domain services and policies.
- Resolve DNS, DHCP, and TCP/IP issues.
- Occasionally lift computer hardware and related equipment (up to 50 lbs).
- Engage in local travel for onsite client visits within a designated radius.
Required Skills:
- Proven ability to manage multiple projects simultaneously with strong organizational skills and minimal oversight.
- Exceptional communication skills, both verbal and written, along with effective time management abilities.
- Capability to troubleshoot hardware issues and mobile device technologies.
- Ability to prioritize tasks in a dynamic work environment.
- Experience with Mac operating systems (OSX, iOS for iPhone, iPad, and other Apple products).
Qualifications:
- A bachelor's degree is advantageous.
- Relevant technical certifications and training are preferred.
- A minimum of 2-4 years of experience in a related field is required.
- A valid driver's license is necessary.
- A positive attitude and a collaborative spirit are essential, with a willingness to take on new challenges.
- A proactive and adaptable approach to identifying and implementing improvements is highly valued.
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