Legal Support Specialist
2 weeks ago
Position: Legal Support Specialist
Location: Albany, NY
Duration: 12+ Months
Schedule: Monday – Friday, 8:00am – 4:00pm
Role Responsibilities:
- Thoroughly evaluate the factual foundations of consumer grievances regarding utility services and apply relevant laws or regulations to investigate these issues.
- Deliver information and respond to inquiries, reviewing and analyzing company documentation while addressing customer complaints both verbally and in writing.
- Guide service providers or request customers to supply pertinent information to enhance the case record.
- Instruct service providers to perform premise inspections or meter tests to assess service adequacy and billing accuracy.
- Document and compile complaint and workload data, assisting in the preparation of reports.
- Direct service providers to take necessary actions to resolve disputes effectively.
Essential Skills and Qualifications:
- Candidates should possess the ability to acquire specialized knowledge of Public Service Law and Regulations through research and training.
- Experience or training as a legal secretary, paralegal, or investigator, or in dispute resolution, is advantageous.
- Applicants must demonstrate the capability to conduct factual investigations of customer service and consumer protection complaints.
- Strong oral and written communication skills, along with analytical abilities, are essential for investigating and resolving consumer disputes related to utility services.
- The ideal candidate will understand how to gather relevant facts from both customers and utilities, apply the law and regulations to the presented facts, and make informed decisions regarding complaints.
- Attention to deadlines that protect consumer rights is crucial.
This role provides an opportunity to work in a dynamic and supportive environment. Cogent Infotech is committed to being an equal opportunity employer, promoting a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on any characteristic protected by applicable law.
Company OverviewAt Cogent, we strive to expand the boundaries of our expertise to establish new industry benchmarks. Through the continuous enhancement of our processes and the expansion of our services to meet the evolving needs across various sectors, we deliver effective, forward-thinking, and comprehensive solutions.
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