Help Desk Specialist

3 days ago


Scott Air Force Base, Illinois, United States Agile Defense Full time
Job Summary

AFLCMC's mission is to provide integrated Command, Control, Communications, and Computer Information (C4I) systems and manage strategic C4I resources in support of AMC's global air mobility mission. Agile Defense requires technical and support task services that enable the operational functionality and readiness state of the systems, infrastructure, and services that satisfy the HQ AMC mission for the Mobility Air Force (MAF) C2 Business Systems, projects, applications, and infrastructures.

Key Responsibilities
  • Provide support as needed for customer service for problem resolution in regard to Tier I/II support applications.
  • Perform quality checks of all provided inputs to the book of knowledge for each application upon resolution of issues.
  • Collaborate with a team to resolve technical issues and improve customer satisfaction.
Requirements
  • At least 2 years of minimum experience and is required to have at least a minimum education of high school or equivalent as well as technical experience and appropriate certification.
  • DoD IAT Level I Certification (Minimally).
Preferred Skills
  • Experience administering AMC's C2 and Business systems.
  • Excellent communications skills.
  • Excellent Customer Focus/Satisfaction skills.
  • Strong team/personnel leadership skills.
Working Conditions

Government and/or Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.


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