Help Desk Support Specialist

7 days ago


Scott Air Force Base, Illinois, United States Decision Point Full time
Help Desk Technician Job Description

DecisionPoint Corporation is seeking a skilled Help Desk Technician to provide technical support to end-users on various technical issues, including PC hardware and software, operating systems, and network connectivity.

Key Responsibilities:
  • Respond to and diagnose user issues through phone, email, or in-person interaction.
  • Document, track, and monitor problems to ensure timely resolution.
  • Assist in problem recognition, research, and resolution steps to restore service.
  • Provide first-tier support to end-users on various technical issues.
  • Follow up with users to ensure their problems are fully resolved.
  • Work closely with higher-level technicians to escalate and resolve more complex issues.
Requirements:
  • Active Secret Clearance
  • Minimum 2 years of functional/technical experience in IT help desk or customer support roles.
  • High School Diploma or Equivalent with functional/technical experience and appropriate certifications.
  • Basic knowledge of PC hardware, operating systems, and software troubleshooting.
  • Strong communication skills with the ability to build rapport with end-users.
  • Ability to document and track user problems effectively.
Equal Employment Opportunity Policy:

DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.



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