Help Desk Operations Manager
5 days ago
DecisionPoint | Cortek is seeking a highly skilled Help Desk Technician III to join our team. As a key member of our IT support team, you will be responsible for providing advanced technical support and leadership within the help desk team.
Key Responsibilities- Lead Technician: Oversee help desk operations and ensure timely issue resolution.
- Technical Support: Provide advanced technical support to users, including troubleshooting hardware, software, and network issues.
- Team Supervision: Supervise the work of Level I and II technicians, providing guidance and training as necessary.
- System Recommendations: Recommend system modifications to improve performance and reduce user problems.
- Issue Documentation: Document, track, and monitor all issues in the help desk system, ensuring full resolution.
- Collaboration: Work with network services, software systems engineering, and applications development teams to resolve core issues.
- Support Levels: Perform second-tier and third-tier support as necessary for complex problems.
- Active Secret Clearance: Must have an active Secret Clearance.
- Technical Experience: Minimum 6 years of functional/technical experience in IT support roles.
- Education: High School Diploma or Associate's Degree (preferred) with relevant certifications.
- Leadership Skills: Strong leadership and supervisory skills with the ability to train and guide junior technicians.
- Communication Skills: Excellent communication skills and the ability to work well under pressure.
- Certification: Requires IAT Level II Certification as defined in DODD and AFMAN.
DecisionPoint | Cortek is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint | Cortek to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives, and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State, or Local laws.
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Help Desk Operations Manager
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Scott Air Force Base, Illinois, United States DecisionPoint | Cortek Full timeJob SummaryDecisionPoint | Cortek is seeking a highly skilled Help Desk Operations Manager to join our team. As a key member of our IT department, you will be responsible for providing advanced technical support and leadership within our help desk team.Key ResponsibilitiesLead Help Desk Operations: Oversee the day-to-day activities of the help desk team,...
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