Help Desk Technician

2 months ago

Scott Air Force Base, United States Decision Point Full time


Help Desk Technician

ID

2024-2558

Job Locations

US-IL-Scott AFB

Category

Information Technology

Type

Regular Full-Time

Overview

DecisionPoint Corporation is seeking a Help Desk Technician to join our USAF Air Mobility Command Global Decision Support System (GDSS) Functional Help Desk Team. The Help Desk Technician Level I provides first-line technical support to end users on various technical issues, including PC hardware and software, operating systems, and network connectivity. This entry-level position focuses on problem recognition, research, isolation, resolution, and follow-up to ensure user satisfaction. The ideal candidate will possess a solid foundation in troubleshooting and problem-solving techniques and work under the guidance of senior technicians.

Duties & Responsibilities

  • Respond to and diagnose user issues through phone, email, or in-person interaction.
  • Document, track, and monitor problems to ensure timely resolution.
  • Assist in problem recognition, research, and resolution steps to restore service.
  • Provide first-tier support to end-users on various technical issues.
  • Follow up with users to ensure their problems are fully resolved.
  • Work closely with higher-level technicians to escalate and resolve more complex issues.
  • Participate in maintaining help desk operation, serving as the focal point for customer concerns.
Qualifications
  • Active Secret Clearance
  • Minimum 2 years of functional/technical experience in IT help desk or customer support roles.
  • High School Diploma or Equivalent with functional/technical experience and appropriate certifications.
  • Basic knowledge of PC hardware, operating systems, and software troubleshooting.
  • Strong communication skills with the ability to build rapport with end-users.
  • Ability to document and track user problems effectively.
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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