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Help Desk Support Specialist

2 months ago

Shaw Air Force Base, United States Agile Defense Full time
Job Title: Help Desk Technician

At Agile Defense, we're committed to delivering innovative solutions that meet the evolving needs of our nation's most critical missions. As a Help Desk Technician, you'll play a vital role in ensuring the seamless integration of advanced technologies and elite minds to drive success.

Job Summary

We're seeking a highly motivated and detail-oriented Help Desk Technician to join our team at Shaw AFB in Sumter, SC. As a key member of our IT support team, you'll provide top-notch technical assistance to end-users, resolving a wide range of issues and ensuring timely resolutions.

Key Responsibilities
  • Provide Help Desk support to end-users, identifying, researching, and resolving technical problems
  • Respond to telephone calls, emails, and personnel requests for IT support, documenting, tracking, and monitoring problems to ensure timely resolutions
  • Support creating, tracking, closing, updating, and resolving help desk trouble tickets
  • Perform domain account administration and management
Requirements
  • 2+ years of experience in a Help Desk or IT support role
  • DoD IAT Level II Certification
  • Excellent interpersonal, organization, writing, communicating, and briefing skills
  • Strong self-starter attitude, team-oriented, and good communication skills
  • Strong/Natural understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle
Working Conditions

Typical office environment with occasional walking or standing required

Sedentary - 10 lbs. Maximum lifting, occasional lift/carry of small articles

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Agile Defense is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.